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Frequently Asked Questions

What are the check-in and check-out times and the opening hours of the hotel ?

The hotel is open 24/7. Check-in begins at 3pm and check-out is before 12noon. Our secure luggage room is available anytime.

Can I have a late check-out?

If you would like to pre-book a late check-out, we request the payment of an extra night as we won’t be able to clean the room afterwards and rent it. If this is an issue during your stay, please contact the reception desk.

Is the room rate per person or per room?

The room rate is per room.

Is breakfast included in the room rate?

Breakfast is not included in the room rate (except special offers). Buffet breakfast charge is 16 Euros* per person, in-room continental breakfast is 10 Euros*, and take-away express breakfast is 7 Euros*.
*Fees subject to change without notice. Please confirm directly with the hotel.

Do you have accessible rooms?

Unfortunately, we do not have accessible rooms. We do have a lift. Do not hesitate to contact us for more detailed information.

Are pets allowed? Are there restrictions for weight, height or types?

Although we like animals, we don’t allow them in the hotel, whatever size or type.

Does the hotel have a restaurant?

No, apart from breakfast, we only serve drinks 24/7. However we do have a room service available for lunch or dinner. Detailed menu with rates and opening hours is available in the room.

Is it possible to leave luggage at the hotel before check-in or after check-out?

Of course, we can keep your luggage in our secure luggage room at any time. Please ask the front desk.

Do you have onsite parking?

No, we don’t have a car park. There is an underground car park on rue Soufflot. It’s about 5 minutes’ walking distance from the hotel. In August, street parking in Paris is free.

Do you have high-speed wired and/or wireless Internet access available?

A complimentary Wireless Internet access is available throughout the hotel – please ask the front desk for login and password – and high-speed wired Internet access is available in the lobby, where there are 2 computers and printers with Internet access and office software applications free of use.

Can I request a particular room?

Because of our planning, we cannot guarantee a particular room number. We will, however, do our best to accommodate your request. .

How can I make a specific request?

Please use the “comments” section. We will do everything we can to accommodate your needs.

How can I cancel or change my booking?

Please check the cancellation and modification terms on your booking confirmation. Do not hesitate to contact the hotel for any explanation you may need. You can also cancel your booking by clicking on the link in your booking confirmation. If you would like to change your reservation, please contact the hotel.

Do you have an early departure fee?

Yes, an early departure fee in an amount of one night may apply. Please inform the front desk 2 days in advance to avoid any charge. Please note that there will be no refund for special offer reservations when the total amount of the stay has been prepaid and is not cancellable.

What forms of payment are accepted to pay for my room?

We accept all major credit cards: MasterCard, Visa, American Express, Diners Club and JCB. We do not accept Traveler’s checks or foreign banks checks. If you would like to check in to the hotel with cash, we will ask for the full payment of room charges. In addition, we will require a security deposit for damages or extras. Your security deposit may be refunded after your room has been inspected upon your departure. There are several banks in the vicinity with ATM’s, one is just around the corner.

Do you allow smoking on property? In the rooms?

No, the Trianon Rive Gauche Hotel Paris is a smoke-free establishment. Thank you for not smoking on balconies. An ashtray is available outside.

Is there a lift in the hotel?

Yes, but you may have to walk a few steps up to access some rooms. Do not hesitate to bring any issue to our attention

Is there a safe in each room?

Yes, all our rooms have a laptop safe.

Are the rooms air-conditioned? All year round?

Yes, all our rooms have individually controlled air-conditioning. However, it only operates during warm periods. As per central heating, it is also individually controlled, and operates during cold periods. Therefore you’ll be assured to get the best temperature during your stay all year round.

Are the rooms large?

Our hotel is a Parisian period building, and this centenary architecture, whilst charming, means small room sizes. It gives the place a real sense of intimacy.

Is there a direct line from the room’s phone ?

Yes, you can call directly from your room dialing ‘0’ and then the phone number. All calls from the outside come through the reception desk and are transferred at once. We take a message if there is no answer.

Do you offer rooms with balconies?

All our superior rooms, double or twin, that you can only book on our official website, offer a balcony or a view of Paris. One or the other will be confirmed by booking a superior room, but we cannot guarantee specifically a room with a view or a room with a balcony.

Will your rooms allow rollaway/crib? Is there a charge?

Unfortunately, we do not offer rollaways. Cribs are available for children under 2. Older children will use the regular beds. I.e. a couple with a 3 year old child will have to book a triple room. Please contact the reception desk for crib and child breakfast rate. For parties of 4, we are pleased to propose family rooms including connecting double room and twin room.

Do you offer free shuttle service from or to the airport?

We do not provide free shuttle service from or to the airport; however we do have a shuttle service for a fee with our partners. Please contact the front desk for rates. There is no shuttle to the stations, but we will be pleased to book a taxi or help with public transportation.

Which is the nearest Metro station?

The closest Metro station is Odeon, on line 4 or 10 (5 minutes walking distance from the hotel). The RER C station is Saint-Michel (7 minutes walk) and the RER B stop is Luxembourg (5 minutes away)

Is there a taxi stand near the hotel?

There is a taxi stand 5 minutes away on rue Soufflot. You can also easily hail a taxi on boulevard Saint-Michel, around the corner.

Which languages do your reception staff speak?

Our staff will be pleased to welcome you in French and fluent English. Each receptionist speaks a third language, either Spanish, German, Italian or Portuguese.